Increasing competitiveness, achieving efficiency, and raising profit margins are critical goals for hotel management, and software technologies play a vital role in this. Hotel software systems, developed to enable fast and secure decision-making in complex processes, disseminate current information, and keep pace with the competitive environment, are now literally at the fingertips of vacationers with just one click. Nilüfer Durukal, Managing Partner of Talya Bilişim, a leading company in hotel software, explains that these systems provide ease to holidaymakers with a simple touch.
Addressing how well hotel software in Turkey, a tourism country, meets expectations, Durukal highlights their continuous fieldwork and close cooperation with hotels through the leading hotel management system Elektraweb, which allows them to understand needs firsthand and develop solutions based on accurate analysis.
CORRECT ANALYSIS ALONE IS NOT ENOUGH
Durukal states, “Correct analysis alone is not sufficient; it is necessary to transform these analyses into user-friendly software using the latest technological possibilities. The expectations of hotel management are a smooth operational process aligned with sustainability principles, full control within the facility, and of course, high profitability as a result. We strive to develop our software to serve this purpose. We can track information flow and efficiency in every department through the software, and our reporting is very detailed, enabling evaluation of the facility from different perspectives. I hope we satisfy our hotels especially with applications that increase sales profitability.”
A SINGLE PROGRAM THAT MEETS ALL SOFTWARE NEEDS
Talking about the software solutions offered to hotels via Elektraweb, Nilüfer Durukal says, “Our hotel management software Elektraweb is designed in a modular structure and is comprehensive enough to meet all software needs of a hotel from online sales to accounting in a single program. Front desk management, reservation engine that enables the hotel to take bookings through its own website increasing profitability, channel management, CRM, POS, inventory cost analysis, accounting, and human resources modules are among the most used. Many of our hotels also manage the entire purchasing process from quotation to order, as well as call center, CRM, and loyalty applications in their sales offices with Elektraweb. Additionally, products like SPA management, on-site task and maintenance tracking, Kimlikokur (ID reader), and internet control are also widely used in the field.”
THE FIRST HOTEL SOFTWARE PACKAGE DEVELOPED ON WINDOWS
The first version of Elektra was also the first hotel software package developed in the Windows environment. In 2000, they became the first hotel software to use SQL in database management. In 2005, they implemented the first central management application at the Riva hotel group, managing eight hotels across different locations from a single center. In 2013, they launched their first channel management application with TÜBİTAK grant support. Elektraweb, the first 100% Turkish engineer-developed, cloud-hosted web-based hotel management software, was introduced to customers in 2019. Then, of course, the pandemic intervened.
