Loyalty and CRM Management

Through automatic definitions, guests can receive special discounts at departments like restaurants, bars, and the spa; make à la carte restaurant reservations; gain beach access; participate in certain activities; and receive selected services for free.

Facilities can define these privileges based on membership type. Membership types can be categorized by minimum number of reservations, minimum nights stayed, and spending thresholds.
Discounts for extra spending, reservation discounts, bonus point policies, promo codes specific to membership types, automatic task assignments, and special notes for reservations can all be easily added to the system.

With the Elektraweb CRM system, email campaigns can be created to effectively announce membership-specific promo codes and benefits.

Elektraweb membership loyalty applications are also used in online reservations. Thanks to the integrated operation of the front desk CRM and online reservation modules, you can utilize all CRM data during online bookings.

The Membership and Loyalty Module, fully integrated with the Front Desk, Online Reservation, and CRM modules, provides three key advantages to guests registered in the membership system:
• Discounts on reservations,
• Bonuses earned from reservations,
• Discounts and free service privileges earned during their stay at the hotel.

With the Elektraweb CRM system, you can:

• Conduct online surveys.

• Send bulk emails, SMS, and WhatsApp messages.

• Define automatic tasks based on customer requests.

• Track your guests’ special occasions and send gifts.

• Access dozens of information with a single click, such as past reservations, preferences, hobbies, reasons for travel, survey results, and reviews.

You can create unlimited survey forms.
You can send the links of the surveys you create via SMS, e-mail, or WhatsApp, enabling your guests to participate easily.
Completed survey results are automatically recorded in the Elektraweb system and reported in detail.

Loyalty management refers to all efforts made to encourage customers who use a business’s services for the first time to return and use those services again in the future. Among these efforts, point systems are frequently used. Customers who accumulate points are motivated to choose the same business again to redeem their points.

To carry out reliable initiatives and take the right steps, it is necessary to use a high-quality loyalty program. This enables effective work toward the business’s future and helps gain customer loyalty. Elektraweb, which has successfully implemented many projects in this area, meets needs with a flawlessly functioning loyalty program especially designed for hotels.

If you want to increase the number of returning guests and build their loyalty through various campaigns, you can benefit from this program and create favorable conditions to encourage your customers to choose you for their next vacation. With the Elektraweb advantage, you can enjoy the privileges of a hotel loyalty system and ensure your business becomes more successful and among the most preferred hotels in the long term.

The hotel loyalty program designed by utilizing next-generation technologies provides many benefits to businesses. Thanks to the regular additional activities, these programs, which have high impact, make it easier to gain loyal customers. Loyal customers not only provide steady revenue for businesses but also promote the business both on social media and in daily life.

Loyalty programs help make the business a much stronger brand and facilitate the expansion of its customer base. You can obtain hotel loyalty software with Elektraweb quality and benefit from the opportunities the program offers. You can implement point systems offered on special occasions and also use loyalty features for online reservations.

Through the loyalty program, you can gain the loyalty of customers who receive discounts on their bookings, earn bonuses with each reservation, and enjoy discounts and free service privileges during their stay. You can ensure your customers become regulars through various initiatives, while relying on Elektraweb’s practical and reliable loyalty program to provide all these benefits.

There are many advantages to gaining customer loyalty. While acquiring new customers is important, securing the loyalty of existing customers is equally crucial. Therefore, it is beneficial to use specially designed software solutions in this area. You can rely on Elektraweb technology for loyalty software that significantly contributes to gaining customer loyalty for your business. This way, you can ensure that your current customers continue to use your services over time and create new marketing strategies to attract new customers, thereby increasing your revenue.

When you earn your customers’ loyalty, you also have the opportunity to reflect your brand identity in the best possible way. By using the loyalty program within Elektraweb, you can host your guests flawlessly and utilize the data provided by the program before, during, and after their stay to ensure a smooth process. Elektraweb technology securely stores guest information, analyzes it in detail, and helps you deliver the perfect service tailored to your guests. With its recommendations and services, Elektraweb supports the growth and success of your business.

Hotel loyalty management is a very important process, and completing this process thoroughly and correctly provides many advantages for businesses. With the advanced loyalty program offered by ElektraWeb, you can enjoy the privilege of staying one step ahead of your competitors in this highly competitive field. You can conduct online surveys and send messages via email, SMS, and WhatsApp.

Additionally, you can automatically assign tasks based on customer requests and offer gifts to your customers on their special occasions. You will have access to a wide range of data such as customer preferences, reasons for travel, hobbies, and survey results, allowing you to retrieve this information instantly whenever needed. While preventing losses among your existing guests, you can focus on gaining new customers and help your business grow. This way, you can also build a much more financially resilient structure.