Talya Bilişim, taking responsibility to solve the digitalization issue in tourism, is providing the Elektraweb Hotel Program free of charge to 193 universities, vocational schools, and high schools. Talya Bilişim Managing Partner Nilüfer Durukal emphasizes that tourism employees need to receive digital literacy training.
Talya Cooperated with 193 Universities for EDUCATION
Talya Bilişim continuously works to solve the personnel shortage problem in tourism. To address the digitalization challenge in the sector, it provides the Elektraweb Hotel Program free of charge to 193 universities, vocational schools, and high schools that provide tourism education. It also shares knowledge with educators who write textbooks. Talya Bilişim Managing Partner Nilüfer Durukal stated that digitalization offers all the means to plan, implement, and analyze every moment of a long business process in tourism such as pre-booking marketing activities, pricing, online reservation processes, accommodation experience, post-stay CRM, and customer relations. Durukal added that for this to be implemented healthily, employees need to receive digital literacy training, saying: “Within this scope, we continue our efforts without interruption. To date, Talya Bilişim has provided the Elektraweb Hotel Program free of charge to 193 universities, vocational schools, and high schools that provide tourism education. Additionally, we also provide knowledge transfer to educators who write textbooks.”
HUMAN AT THE CENTER
Illustrating this with an example, Durukal said: “Today, when hiring a housekeeping staff, basic digital literacy is expected. Some people may find this strange. However, for hotels using web-based digital work management systems, this is a necessity. Because personnel are expected to be able to report room cleanliness/uncleanliness, minibar status, malfunction notifications from their own phones or any internet-enabled device, track their assigned tasks, and even create new work orders. The same applies to service staff, technical service employees, and kitchen teams. Why do call centers still remain the favorite of businesses in reservation processes where digitalization is very active? Because human is at the center of tourism.”
