The Ministry of Culture and Tourism has launched the Healthy Tourism Certification program, which will be valid starting from the summer season of 2020. Digitalization in hotel management has become even more important to ensure hotels can implement program procedures completely and flawlessly and continue their operations. Here are a few recommendations for hotels that will implement the necessary steps to obtain the Healthy Tourism Certificate by making the best use of technology:
Manage Operations Digitally
Transfer your periodic monitoring forms and checklists created for repetitive tasks in the hotel into a digital environment and ensure they are filled and verified digitally. This way, you will save the cost of paper forms and reduce the risk of virus transmission while having the chance to control and manage the entire operation via screens.
With operation management programs integrated with your hotel software, you can specify which tasks each staff member will perform, when, how often, and in what manner. For example:
Regular replacement of ventilation filters
Periodic maintenance of all installations and equipment
Regular checks to ensure 1.5 meters distance between seating groups, dining tables, sunbeds, and sports equipment
Monitoring pool chlorine levels and regular disinfection around the pool and beach areas as planned
Disinfection of rooms after check-out according to procedures
Informing about towels and bed linens of guests diagnosed with illness to be kept separately and washed according to procedure
Regular disinfection of common areas
Monitoring the levels of hand sanitizer units within the facility
You can automatically assign periodic tasks and checklists, especially those to be done at certain intervals, to relevant departments and available personnel. Moreover, if the tasks are not completed within the warning period, the department manager is notified automatically by the system; if not completed within the alarm period, the operations manager is also informed. All operations can be easily monitored from your hotel software.
Accept Payments Online
One of the criteria of the Healthy Tourism Certificate states that “for payments made by guests, contactless POS devices, online payment, and similar methods should be preferred instead of cash payment,” highlighting the importance of online payment systems. Prepaid systems, virtual POS, iris scanning, and other online collection methods integrated with the front desk should be implemented as quickly as possible.
Start Using Technologies to Maintain Social Distance
Get familiar with and start using technologies that will help maintain social distancing and integrate with your hotel program, such as online check-in, online check-out, opening room doors via mobile phone, and digital menus. (For detailed information on these technologies, see: https://www.elektraweb.com/otelinizde-sosyal-mesafeyi-korumanizi-saglayacak-6-teknoloji/)
For staff entry and exit controls, you can choose retina scanning systems as an alternative to card or fingerprint scanning methods, thus eliminating contact with staff cards or fingerprints.
