Elektraweb Hotel Software is the only and most comprehensive hotel management system that includes online reservation engine, channel management, Google and virtual POS integration features in the front office. Talya Bilişim is a technology company that has been developing technology in the software sector for over 29 years; with 3 offices in Antalya, Ankara, and Istanbul, it produces solutions for Turkey’s largest public institutions, tourism, and healthcare companies, and exports the software it produces abroad. With the software we produce, we aim to enable our users to track their financial, operational, and administrative processes in detail electronically, offer management the ability to make fast decisions with accurate analyses, and provide full control opportunities. Our Elektraweb Hotel Program, produced for the tourism and accommodation sector, is used in 35 countries across 4 continents—Europe, Asia, America, and Africa—including leading tourism countries such as the UK, France, Italy, Spain, and Thailand. Additionally, we offer our users ELEKTRAWEB POS Restaurant and Club Automation Systems, KİMLİKOKUR identity and passport reading system, and İSAFE Internet Security and Logging System solutions targeted at the tourism sector. As Talya Bilişim, we serve a wide range including hotels, restaurants, spas and gyms, theme parks, and agencies. With the Elektraweb Hotel Program, we enable end-to-end digital management of accommodation facilities, and with our web-based cloud structure, we eliminate costs such as servers, server licenses, antivirus programs, and backups that need to be renewed every few years. You can easily use the program with an internet connection and a smart phone, tablet, or computer. This feature brings mobility. Another advantage is that data is kept in a secure environment. Because cloud systems are both seriously protected and keep synchronized copies of data in different locations worldwide, guaranteeing data security. At the same time, the information processed and stored in Elektraweb is registered according to the Personal Data Protection Law (KVKK) and the European Union Data Protection Regulation (GDPR). All these features enable businesses to save both time and budget. Elektraweb Hotel Software is the only hotel management system that includes online reservation engine, channel management, Google, and virtual POS integration features in the front office. It is also the most comprehensive… All administrative, financial, and operational processes can be managed through a single program. This way, instead of 15 different companies, only one company is dealt with, and the entire system works integrated and smoothly. With our Elektrahotel.com portal, we have digitized communication with hotels to enable agencies to make sales with fewer intermediaries. We allow Elektraweb users to directly track reservations received offline from agencies and tour operators via the front office panel, and we also enable thousands of Class A agencies in Turkey to directly communicate with hotels, receive prices, and make reservations. Neither agencies nor hotels pay any fees for this system, which includes agencies applying through Elektrahotels.com. TÜBİTAK decided to support 2 of our projects within the scope of the “Artificial Intelligence Ecosystem 2023 Call.” As Talya Bilişim, I can say we are the firm working the hardest on the use of artificial intelligence in tourism. TÜBİTAK decided to support 2 of our projects within the scope of the “Artificial Intelligence Ecosystem 2023 Call.” Our long-term R&D studies on “Sustainability in Tourism” and “Artificial Intelligence” have now reached the implementation stages with the projects “AI-Based Carbon Footprint Source Tracking, Anomaly Detection and Prevention Recommendation Platform (TURCAMAP Project) for Hotel Accommodation Ecosystem” and “AI-Supported Sustainable Transportation Ecosystem for the Tourism Sector.” This is a great pride for us. At the same time, as Elektraweb, we have already integrated artificial intelligence applications into many processes. We enable optimal prices to be suggested by the system by considering occupancy and competitor price data with artificial intelligence. Thanks to the SmartRes – AI-Supported Reservation System we implemented, hotels can also benefit from AI in marketing and reservation processes. Tourism enterprises can respond to changing guest expectations and tourism approaches with the possibilities offered by technology. However, this is an inevitable necessity to stand out in competition. Being present on online sales channels, creating their own CRM data, offering options to guests, listening to demands, and creating an unbreakable communication bond have become impossible without the support of technology. The solutions we have developed as the pioneer of Tourism Technologies in Turkey fully meet the “fast, reliable, error-free, efficient, and economical solution” expectations of hotels and agencies. The dizzying speed of technology also requires you to run your systems with other software. To integrate with systems like identity notification, internet logging, or e-invoicing, you need to keep your technology up to date. Hotels want to work with hundreds of agencies, but connecting with each, entering the sales network, catching the right commission, and solving various issues is necessary. Similarly, agencies look for hotels to sell and want to communicate quickly and get special prices. In short, we bring agencies and hotels together on the Elektrahotels portal. Agencies can directly connect to thousands of hotels using Elektraweb, see the hotel’s real availability and prices, and book at the net agency price set by the hotel. Digitalization significantly impacts every area of tourism. Pre-reservation marketing activities, pricing, online reservation processes, accommodation experience, and post-accommodation CRM and customer relations processes can all be planned and implemented digitally. That is, advantages such as accessing information, making comparisons, easy payment, conveying and even tracking requests, being remembered on special days, earning discounts and bonuses can now be easily offered to guests. All these directly affect customer satisfaction. For example, with the Elektraweb Guest Application, we enable hotels to both increase customer satisfaction and open new revenue channels. Now, besides online check-in, online reservation, keyless opening of room doors, and online purchases within the hotel, users can offer many functions such as transmitting maintenance and issue requests, filling out surveys through this application to their guests. Hotels have two important technological topics ahead: Digitalization and sustainability. Actually, both topics are related; energy saving and food and beverage saving required for sustainable hospitality are topics that must be managed and controlled by software. Cooling/heating rooms before guests arrive or preventing air conditioners from running unnecessarily after check-out is only possible with software. Preventing food and beverage waste or optimizing housekeeping services can only be done with software. Besides these, to ensure the hotel’s digitalization, using web-based systems and cloud technology, knowing guests well and providing personalized promotions, and staying in contact with guests at all times via mobile applications is again possible with software. The most distinct difference of tourism compared to other sectors is its seasonality. We also adjust our work schedule according to the season’s intensity. Additionally, hospitality is a 24/7 operation, and since software is the heart of the hotel, providing uninterrupted service is vital. We continue to be by our hotels 24/7 both online and by phone. In 2024, we will continue to be pioneers in digital change-transformation, artificial intelligence, and web technologies. We desire to bring our health tourism solutions to the forefront and expand our service range.
