Time Savings and Efficiency of Hotels Increase with Elektra Product Family (Tourism&Investment 06-2015)

One of the most important areas of savings for tourism businesses is “time.” For this reason, we aim to develop products that enhance and accelerate our customers’ service quality. All modules in the Elektra product family provide hotels with a management system, saving both “time” and increasing efficiency through advanced control mechanisms. One of our recently prominent modules, KimlikOkur, is a software capable of reading and recognizing all IDs and passports worldwide, storing them as images and text, and transferring them to all programs in the Windows environment. With its special scanner, reading an ID takes only 3 seconds. In this way, it minimizes the time spent on registration, eliminates errors, and enhances service quality by increasing customer satisfaction. Since the system archives all information digitally, photocopy costs are also eliminated. Another product I would like to mention is the OPEX Guest Satisfaction Management System. OPEX combines CRM + Technical Service + Call Management to significantly speed up operations in hotels with large and dispersed campuses, thereby maximizing guest satisfaction. With OPEX, hotel staff can instantly create a call for any kind of need such as malfunctions, complaints, requests, etc., through mobile devices and generate work orders for relevant departments. After the necessary procedures are completed by the relevant department, the call can also be closed via mobile devices in the room or area where the process took place. This application brings incredible speed to hotels. With OPEX, tasks that need to be repeated within certain processes are introduced to the system once and added to the daily workflow on the entered date. Especially for the technical department, tracking and accessing detailed information about periodic maintenance of equipment, maintenance content, and replaced and used parts becomes easier. It also allows the storage of information such as insurance, warranty, and invoice for the equipment, and automatically deducts materials used during maintenance from the stock, enabling “efficient stock” management.
32 TREES SAVED PER YEAR THROUGH KIMLIKOKUR USAGE
KimlikOkur offers time savings for the front office, while OPEX especially benefits housekeeping and technical departments. Reading ID information in 3 seconds with KimlikOkur and completing the check-in process in a very short time is a service level that every hotel aims to reach. Likewise, resolving a malfunction in the room within minutes by notifying the relevant department is crucial as it directly affects the guest. Moreover, OPEX can provide all documentation that hotels may need during the 10002 Quality Standards process. KimlikOkur eliminates the need for photocopying, saving on both paper and toner usage. It is also an environmentally friendly product. On average, hotels using KimlikOkur prevent the emission of 1 kg of CO2 and save 32 trees from being cut down within a year. OPEX, on the other hand, enables significant savings especially in the sales and marketing budget. Research shows that an effective “Satisfaction Management System” directly influences 30% of hotel guests to choose the same facility again. There is a highly meaningful difference between the budget for sales and marketing activities aimed at attracting a new customer base and the budget for such a system that keeps existing customers’ satisfaction levels high and affects their preferences. Professional facility managers are aware that the element of “time” is a significant cost item and that managing regulatory and preventive activities increases managerial efficiency, which in turn reflects on guest satisfaction. That’s why interest in our products is growing every day. Our OPEX and KimlikOkur products continue to develop in line with the needs and expectations of our hotels. “Speed and accuracy” have become standard features offered in all products by Talya Bilişim.