One of the biggest investments you will make in your hotel is undoubtedly the Hotel Management System. Here are 9 things you should definitely consider before buying a software for your hotel:
Is it web-based and cloud-enabled?
Cloud-supported web-based systems significantly reduce your workload both because they do not require additional hardware and because they provide a holistic solution to all security and backup operations.
Is it open for growth?
Although you will buy a software according to the capacity of your hotel today, you should also consider your hotel in a few years. The answers you get to questions such as "Can it meet the increasing number of rooms?", "Does it have additional modules such as SPA, restaurant, gym management?", "Is it used in large hotels?", "Does it meet special software requirements?" will enable you to look to the future with confidence.
Does it require a lot of hardware and other software licenses?
When calculating the cost of the software you will buy, you need to take into account items such as the server, database and operating system on which the software will run. If you do not take these into account, many details, from the cooling of the server to the backup of the database, will appear as a cost item in the future.
Is it integrated with other software, services and applications?
Hotel software must work integrated with online agencies, reservation systems and accommodation applications due to the current structure of the sector. Good communication with channel management, door lock integrations, cash register integrations, switchboard system integrations and similar third party software is important in terms of sales and operation.
Is customer support working properly?
No matter how well-developed and user-friendly your system is, you will need more customer support in the beginning and a little less in the future. If you do not get the support you expect at such a time, your problem will remain unsolved. For this reason, thoroughly researching the customer service and support conditions of the system you will buy will make your headache less in the future.
Is it widely used?
The best test of a software is its use in real life. Even if it is developed by the best engineers, software that is not widely used may have compatibility problems when it meets the real user. For this reason, you should not ignore the market share of the software you plan to buy and the number of users in the sector.
Is it mobile compatible?
Mobile compatibility of the system will be a great advantage for both users and hotel managers. Being able to access reports from a cell phone or tablet while outside the hotel is no longer a luxury, but a necessity of the age.
Does it guarantee the security of your data?
No matter how good the system you use, the most basic element for you should be security. A problem with data security will significantly negatively affect not only the data in the hotel software but also the prestige of your hotel.
Does it have positive references?
Evaluating the system you will buy through the eyes of people who have used it before and communicating with customer references will give you information about possible problems you will experience in the future.
