Elektraweb Call Center & Sales CRM Integration
With the integration of the Elektra Hotel Program and Telephone Switchboard, all the requests coming from call center are recorded. When the reservation is made, it is merged with the guest profile. Incoming call is matched with the guest name, allowing you to see all the past call and reservation information. In this way, hotel user can easily direct the guest and manage the whole process with a single program.
Profile informations can be obtained such as the guest’s previous complaints, surveys that has been filled by them, their accommodation information etc.