CRM and Loyalty

  • All requests and complaints entered get included to the automatic task management.
  • The expected completion time is determined according to the definition of the task, the department, the authority, and the importance.
  • The task falls to the screen of the relevant unit or mobile device. The person receiving the call starts by pressing the “start task” button and ends by pressing the “complete ” button.
  • If the task is not scheduled and/or does not end in the max time frame, the message is automatically sent to a higher authority.
  • The transactions related to the guests can also be tracked through the reservation card and if requested, it automatically reminds you these transactions during check-in, check-out, folio, and invoicing.
  • Operations like VIP, setup, and prepay control get defined both as a reminder and as a task to the relevant section.
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